Return and Exchange Policy

At Lamy we would like to make your shopping experience as easy as possible. Products can be returned or exchange within 30 days of purchase. If you are unhappy with any item you have purchased from Lamy simply contact us to process a return. All products for return or exchange should be unused and unopened in their original condition. When returning a product to us kindly ensure you include your Order Reference Number and within 28 days of dispatch and we will issue a refund/exchange for the the item. We ask that you wrap the parcel carefully to prevent damage. We recommend that you obtain proof of posting. Your refund will automatically be processed via the same method your payment was made, Please allow up to 10 business days from delivery receipt for the credit to appear on your statement. Unfortunately, items ordered from our website can only be returned to our Mall of Africa and Fourways Mall Stores.

Please contact us directly to process your return.

Office Tel: 011 262 0396
WhatsApp Hotline: 060 798 1799